Resume

SKILLS

  • 10+ years skilled proficiency with Microsoft Office Suite products (Word, Excel, Powerpoint, Access, Outlook)
  • 5+ years experience in office environments with standard office equipment
  • Data entry skills of over 12k keystrokes/hour (average 90 words per minute)

EXPERIENCE

Trivia Show Host (July 2011 to present)
Challenge Entertainment Dallas, Dallas, TX

  • Utilize Microsoft Excel to keep track of player team names, scores, and questions
  • Send correspondence on a deadline basis to area manager with player data, scores, and venue attendance
  • Maintain critical relationships with venue owners, addressing venue-specific needs and concerns
  • Create customer experiences and maintain relationships with regulars to ensure repeat business for venue

Funding Verification Specialist (March 2012 to September 2012)
Santander Consumer USA, Dallas, TX

  • Received recognition for consistent daily production and achieved QA scores of over 97% in the month of August, 98% in June, and 99% in July
  • Utilized Excel along with CARS, and OPTIKA systems to view, verify, and process vehicle loans
  • Managed a daily queue of deals with limited supervision
  • Used analytical skills to assess accuracy of documents provided by applicant and data

Collections and Service Representative (October 2011 to February 2012)
TD Auto Finance, Roanoke, TX

  • Designated team member to handle calls with outside vendors to resolve customer accounts and service issues
  • Informed customers of company procedures, policies, contract details, and provided counseling and guidance
  • Created custom-tailored solutions to bring delinquent customer accounts to resolutions in the long- and short-term
  • Answered and made outbound calls on Aspect Dialer with an average of 300 calls per day

Temporary Receptionist (July 2011 to September 2011)
ARCADIS Malcolm-Pirnie, Fort Worth, TX

  • Utilized excellent verbal and written communication skills to schedule meetings in B2B and client settings
  • Answered and directed phone calls (5 + line phone system) and emails after assessing their priority
  • Maintained electronic and physical document filing systems and perform data entry tasks
  • Purchased and maintained office supply inventory to ensure smooth operation of office activities

Customer Service Specialist (August 2010 to August 2011)
Central Parking Services, Arlington, TX

  • Recognized and selected as a Super Bowl XLV Mobility Assistance Team Lead
  • Developed and maintained relationships with Dallas Cowboys Stadium suite holders from area businesses
  • Created reports to identify the cause of difficulties with the disability assistance system

Student Assistant (Web and Front End Design) (February 2009 to June 2010)
University of Texas at Arlington, Arlington, TX

  • Communicated in-person, via telephone, and via email inquires about projects and problems
  • Created reports outlining website architecture from drafts of information collected during planning processes
  • Developed, tested, and integrated feedback into finished products and documented the results

Substitute Teacher (October 2008 to June 2009)
Mansfield Independent School District, Mansfield, TX

  • Created detailed reports on student misconduct as necessary, outlining cause, situation, and resolution
  • Provided assistance with classroom tasks and proctored tests

EDUCATION

University of Texas at Arlington Arlington, TX
Bachelor of Science – Arts, Humanities, and Communication Science
Expected June 2013